Frequently Asked Questions

Find answers to the most common questions about RhinoArtisan Connect, features, plans, integrations, and security. If you need more information, feel free to contact our team.

General

Who is RhinoArtisan Connect for?

RhinoArtisan Connect is designed for jewelry stores, manufacturers, designers, and retailers who want to offer a more interactive...

Do I need to be a RhinoArtisan user?

No, not at all! RhinoArtisan Connect is open to everyone. You don’t need to own RhinoArtisan or be a previous user to ...

Is it compatible with Rhino, Matrix, MatrixGold, and RhinoGold?

Yes, RhinoArtisan Connect is compatible with Matrix, MatrixGold, and RhinoGold. You can import and share designs created with any of these programs without any issues, and take advantage of all Connect features to manage, present, and share them easily with your team or customers.

Can I use RhinoArtisan Connect without RhinoArtisan software?

Yes, you can use RhinoArtisan Connect without needing the RhinoArtisan software. Connect is a standalone, fully web-based platform, so any user can create an account, manage collections, share designs, and enjoy all core features without installing any additional software.

Design & Usage

Can I upload any design?

Yes, you can upload any design to RhinoArtisan Connect. The platform supports files from various jewelry 3D design programs, allowing you to import and manage both your own creations and designs made with other software. This makes it easy to centralize your work and share it with clients or collaborators, regardless of the original tool.

Can I embed 3D configurators on my website?

Yes, you can easily embed 3D configurators on your own website with RhinoArtisan Connect. The platform generates a code that you can copy and paste into your site, allowing your customers to interact with, customize, and view designs directly on your web page—no extra registration or external software required.

Can I share designs with customers who don’t have an account?

Yes, you can share designs with customers who don’t have a RhinoArtisan Connect account. Just generate a share link, and your clients will be able to view, interact with, and even customize the designs directly from that link—no registration or installation required.

How does the sharing feature work?

It’s very simple: you upload any 3D model in your preferred format, apply the materials and customizations you want, and generate a unique link. You can easily share this link through any communication channel—WhatsApp, email, even Instagram—allowing anyone to instantly access and view your design.

Can I customize the interface with my own logo?

Yes, you can customize the RhinoArtisan Connect interface with your own company or brand logo. This option is available in the paid plans and allows you...

What platforms is Connect available on? (Windows, Mac, mobile, web, etc.)

RhinoArtisan Connect is fully available on the web, allowing access from any device—Windows, macOS, Linux, Android and iOS—without installation...

Plans & Account

How much does RhinoArtisan Connect cost?

RhinoArtisan Connect offers three plans for every organization: Free for individuals and trials, Pro at €99/month (or €999/year, saving two months) for professional features and up to 25 users, and Enterprise from €399/month for unlimited users and advanced needs. All prices are per organization, not per user, so...

How does the free plan work?

The Free plan includes 1 user, 10 collections, 10 configurators, 5 customizers, 50 files of storage, up to 10 embedded 3D configurators, limited WordPress and Shopify plugins, file sharing, and email support. Advanced features are in Pro or Enterprise plans, so you can explore and test the essentials…

What features are included in the free plan?

The free plan lets you start with 1 user, 10 collections, 10 configurators, 5 customizers, 50 files, and 10 embedded 3D configurators, plus limited plugins and email support. Advanced features are in paid plans. As your needs grow, you can easily scale to more users and possibilities…

What is the refund policy?

Monthly plans are non-refundable; if you cancel, access continues until the billing period ends, but no refund is issued. Annual plans allow a full refund within 15 days of purchase; after that, no refunds are given. For technical issues or billing errors, contact [email protected] and we’ll review your case…

How do I manage users and permissions in my organization?

From the organization’s dashboard, you can invite users, assign roles, and control access to areas like Boutique, Canvas, AI training, and more. This flexibility lets you decide who can view, edit, or manage each section, ensuring your team structure fits your business—quickly adapting permissions and collaboration as you grow…

How can I add or remove users from my organization?

Manage your organization’s users easily from the RhinoArtisan Connect admin dashboard—add new members via email invitations, remove or deactivate users as needed, and assign permissions to control access to specific areas or features. This ensures your platform setup always matches your company’s needs, keeping your team organized and secure…

What happens to a user’s files when I remove them from the organization?

When you remove a user from RhinoArtisan Connect, their files and designs are not lost. All the files they have uploaded or managed are automatically transferred to the main account owner (the person who created the organization and invited the other users). This ensures that all information and projects remain protected and accessible to your team.

Can I upgrade, downgrade, or cancel my plan at any time?

Yes, you can upgrade, downgrade, or cancel your plan at any time directly from your organization’s admin dashboard. When you change plans, the new limits and features take effect immediately, and billing will be prorated based on the date of the change. If you cancel, your account remains active until the end of the current billing period.

How is billing handled? Do you offer annual discounts?

Billing is processed via recurring monthly or annual subscriptions, with a 15% discount for annual plans (two months free). You can switch billing cycles anytime from your dashboard. Payments are automatic, invoices are sent by email, and there are no hidden fees—just transparent, predictable pricing for every organization…

Are there hidden fees or setup costs?

There are no hidden fees or setup costs—what you see in the pricing table is what you get, with full transparency. Schools and universities with an active RhinoArtisan Lab School license enjoy free access to Connect and educational features. For eligibility or activation, contact us and we’ll assist you…

Features & AI

How do AI Agents (Erica, Aarav, Ettore) work?

RhinoArtisan Connect’s AI Agents—Érica, Aarav, and Ettore—specialize in jewelry visualization, manufacturing preparation, and 3D modeling. They help you create stunning renders, optimize designs for production, and suggest new ideas. Interact with them directly on the platform to automate workflows and speed up your projects, all using flexible AI credits…

Can I train AI with my own designs or files?

With paid plans, you can train RhinoArtisan Connect’s AI using your own files—doc, Excel, PDF, text, and more—and customize the AI agents with tailored prompts. This means the AI understands your design style, workflow, and catalog, making its suggestions and actions more relevant to your business needs…

Is there an API or integrations with ERP/POS/ecommerce?

RhinoArtisan Connect offers Enterprise plan integrations via API and webhooks, making it easy to connect with ERP, POS, and ecommerce systems. If your business needs custom integrations, just contact us—our team will help you set up the right connections, ensuring your workflows stay seamless and fully integrated…

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Can I request custom features or integrations?

We welcome requests for new features or custom integrations, particularly for companies with unique requirements. If you have a specific need or idea, contact us to discuss how we can adapt RhinoArtisan Connect for you. Our team reviews all proposals and can offer tailored solutions, especially with Enterprise plans…

Security & Support

Is my data secure?

Your data is protected in RhinoArtisan Connect using encrypted connections, secure servers, and automatic backups. Only authorized users have access—your information is never shared or sold to third parties. Full compliance with European data protection regulations means your privacy and security are ensured at every step of your workflow…

Is RhinoArtisan Connect GDPR compliant?

RhinoArtisan Connect is fully GDPR compliant, handling all personal data securely, transparently, and according to European regulations. European companies and institutions can use the platform with confidence, knowing their privacy and rights are protected. Our commitment to compliance ensures you meet data protection requirements—no matter the size of your organization…

Where is my data stored?

Your data is securely stored on AWS servers in Frankfurt, Germany, ensuring high availability, robust protection, and full GDPR compliance. If your company needs data storage in a different region for legal or operational reasons, let us know—we’re ready to discuss custom solutions and adapt to your requirements…

What happens to my data if I cancel my subscription?

If you cancel your subscription, you retain access to your data until the end of the current billing period. Afterward, your account becomes inactive, and your data is securely retained for 30 days to allow downloads or transfers. After that, all data is permanently deleted, ensuring full privacy and compliance…

How can I request the deletion of my account and data?

To request the deletion of your account and all associated data, please email [email protected] with your request. We will process the deletion securely and in accordance with current regulations.

How long does it take to set up my organization?

Getting started with RhinoArtisan Connect is quick and easy—just register, create your organization, and begin uploading designs or inviting your team within minutes. No installation or technical expertise is needed. If you require assistance with setup or data migration, our support team is ready to help you every step…

Is training or documentation available for new users?

You’ll find comprehensive documentation at https://docs.rhinoartisan.com and courses, tutorials, and training at www.rhinoartisan.com/learn. We also offer regular online sessions and webinars to help teams succeed. If your company or school needs personalized training, we can organize tailored sessions to ensure everyone makes the most of RhinoArtisan Connect…

Do you offer onboarding or training?

We provide free onboarding sessions to help you set up RhinoArtisan Connect, import your first designs, and resolve initial questions. For teams or schools needing more, we offer personalized training—online or in person—so everyone can get up to speed. Our aim is to ensure your success from day one…

How is support provided for each plan?

Support varies by plan: Free users get email support within 72 business hours; Pro and Enterprise users receive priority support by email and phone, with faster responses and dedicated help. All plans include access to documentation and tutorials, ensuring you have the resources you need—whatever your organization’s size or needs…

How can I contact support or sales for more information?

Reach our support or sales team anytime via the contact form at www.rhinoartisan.com/contact. Pro and Enterprise users can also email or call us directly. We’re here to answer your questions, assist with setup, or prepare a personalized proposal—so your organization gets the most out of RhinoArtisan Connect…

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